Employees are all human beings and as such will have an array of emotions throughout each day. Some of these emotions may be positive and some may be negative. These feelings need to be managed correctly to ensure their behaviours align accordingly and are appropriate in the workplace when dealing with others and understanding others.
As individuals our success and the success of the profession today depend on our emotional intelligence (EQ), the ability to read other people's signals and react appropriately to them. Not everyone has developed the mature emotional intelligence skills required to better understand, empathize and negotiate with other people and therefor need to be taught awareness and tools on how to completely manage their emotions.
Typical negative emotions experienced in the workplace include:
Irritability, Frustration, Anxiety, Disappointment, Upset, Fear or Anger
The Anger and Stress Management Centre offers a GROUP WORKSHOP on "Managing Emotions in the Workplace".
This workshop is highly recommended on all staff levels, from Directors to Managers and those dealing with the public or customers.
your nearest Centre today with your requirements and benefit from employees that knows how to manage their emotions and behaviour in the workplace. State your number of delegates, the duration of the workshop, your budget and other needs.